The root cause of intermittent In-Suite tablet issues has been identified, mitigation has been implemented and is pending global deployment. We are actively monitoring the situation and will update this incident once we see full service restoration.
Posted Oct 30, 2025 - 12:37 EDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 28, 2025 - 11:32 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 28, 2025 - 11:28 EDT
Update
We are continuing to investigate this issue.
Posted Oct 28, 2025 - 10:07 EDT
Update
We are continuing to investigate this issue.
Posted Oct 28, 2025 - 09:01 EDT
Investigating
1VALET Platform is experiencing intermittent issues. We are investigating the root cause of it.
Posted Oct 28, 2025 - 08:24 EDT
This incident affected: Entry System Services, Resident Application, 1CONNECT Portal, 1CONNECT Application, In-Suite Tablets, and Public API.